Return & Refund Policy
At Francesco Palmieri, we take pride in crafting high-quality, natural skincare products with the utmost care. Your satisfaction is our priority, and we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns & Eligibility
We accept returns on unused, unopened products in their original condition within 15 days of delivery. Due to the nature of our products, we cannot accept returns on used or opened items for hygiene and safety reasons.
To qualify for a return:
✔ The item must be unused and in its original packaging.
✔ The return request must be submitted within 15 days of receiving your order.
✔ Proof of purchase (order confirmation or receipt) is required.
🚫 Final Sale Items:
- Items marked final sale or discounted purchases cannot be returned.
- Gift cards and promotional items are non-refundable.
How to Initiate a Return
1️⃣ Contact Us – Email our team at [your support email] with your order number and the reason for the return.
2️⃣ Approval & Instructions – If eligible, we’ll provide a return authorization and shipping instructions.
3️⃣ Send It Back – Securely pack and ship the item to the provided return address. You are responsible for return shipping costs.
4️⃣ Processing & Refund – Once received and inspected, we’ll process your refund within 5-7 business days back to the original payment method.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We’ll make it right with a replacement or refund at no cost to you.
Exchanges
At this time, we do not offer direct exchanges. If you’d like a different item, please place a new order and initiate a return for the original product.
Refund Processing Time
- Refunds will be processed to the original payment method within 5-7 business days after receiving and inspecting your return.
- Please note: Shipping fees are non-refundable.
For any questions or concerns, feel free to contact us at hello@francescopalmieri.us