🌿 Frequently Asked Questions

1. Are your products cruelty-free and vegan?

Yes — we never test on animals and use only plant-based or ethically sourced ingredients. All formulas are free from parabens, sulfates, and synthetic fragrance.

2. Where are your products made?

All Francesco Palmieri formulations are handcrafted in small batches in Texas, USA, using cold-pressed, unrefined ingredients sourced from certified organic growers around the world.

3. What is the shelf life of your products?

Most formulas remain fresh for 12–18 months. We recommend storing in a cool, dry place away from direct sunlight.

4. Do you accept returns or exchanges?

We accept returns of unopened items within 14 days of delivery for store credit or exchange. Please see our full Shipping & Returns policy for details.

5. How can I contact customer service?

Email us anytime at info@francescopalmieri.us or through our Contact Page We respond within 1–2 business days.

6. Do you offer wholesale orders?

Yes — we partner with select boutiques and spas. Please email wholesale@francescopalmieri.us for details.

7. Are your products FDA approved?

All ingredients comply with FDA Cosmetic Labeling Regulations (21 CFR 701) and INCI standards. Because our products are cosmetics (not drugs), FDA approval is not required.